Change Resistance – Easy way to kill your organisation
We have seen several large organisations across the globe closing down over years. Several analysis and stories about them came with many analogies on what caused them to go down, but ultimately all moved around one fundamental flaw, the resistance to change. Resistance to change has been fundamental to human being and that is what takes an organisation to become excellent or remain laggard. Famous car makers in US passed from their days of glory to becoming history because the unions refused to change and management refused to make the change. Ultimately, everything moved to the place where people were ready to accept the change. In one of my assignment where we had to replace expensive onsite contract resources by cheap offsite captive resources, it took several months for the managers to come to terms, but instead of accepting this change, many of them became defiant. The complete initiative was a failure because the change was too much for the users. The end result was loss of time and investment and no change in their situation which was high cost and average output. The same experiment was done on another more willing team and very obviously, results were eye opener for all to see. There have been so many examples that companies have become redundant with simple inventions. Computers replaced several business machines, email replaced letters, mobiles replaced pagers, TV replaced radios and so on. Acceptance of change and innovation helped many of them to come back better. Radios are back and bigger, letters go through couriers and computers have evolved in many forms. In my understanding, the management of every organisation must be trained and converted on the principles of change acceptance and management starting with themselves then their departments and their companies in order to remain competitive and survive.