Captive to GIC

Last week, on 24th March 2011, NASSCOM convened the first ever summit representing only the captive companies in India. The summit was an outstanding success with participation swelling to more people than what could be accommodated in the largest banquet hall of Hotel Taj Krishna at Hyderabad.  That day was special because India played Australia to seal their semi final berth in world cup cricket and the live telecast of the match was also not enough to dampen the spirit of participants.

This summit was unique because it became a platform for more than 750 companies in India which are working only for their parent companies globally as an offshore entity. Such companies have no avenue to reach out to public with their contribution to the country and the global business scenario as they are not designed to work outside the boundary of  their founding company. This is what makes most of them either unknown or not so known in market. The statistics however reveals that more than 400,000 jobs have been created by just the captive companies in India which is about 30% of the total IT workforce in India catering to overseas market.

The summit covered a lot of speakers from various captive companies and their parent organization who took the audiences through their journey. The key take away of the summit was the good and bad experiences which each of them experienced and a motive to help each other to overcome such hurdles. It also came out loud and clear that India is the best destination for offshoring and has no match so far. Representatives from Philippines,  which have now become the largest voice based BPO destination did express the same issues with the manpower what India is facing. However it was clear that India has matured in the value chain far above than what was understood so far.

The session finally ended with a resolution by the captive companies to adopt the name of GIC (Global in-house Centres) in place of “captive” which conveyed a negative meaning.

NASSCOM once again did a great job.

Alok Kumar

Alok Kumar is Managing Partner of SRKay Consulting group, a private equity company, nurturing innovative ventures. Alok also serves on the board of ICCL (Indian Clearing Corporation Limited - A subsidiary of BSE- Bombay Stock Exchange) as an external advisor for technology and information security. Prior to this, Alok had been Managing Director of Sears IT & Management Services India Private Limited (SHI) since its inception in December 2009 and served in the same position till very recently. Having been in senior IT management positions in Fortune 500 companies, Alok has won several national and international awards. Alok is instrumental in planning and setting up SHI and thereafter growing it to a multi-locational thousand-plus people organization. Over the last five years, with his strategic vision, Alok helped SHI grow roots in India, develop and support technology applications and infrastructure across core mainframe, cutting edge e-Commerce and big data technologies. With his unique people-oriented transformational leadership style, Alok turned SHI into one of the most valued investments of Sears, garnering great ROIs, and creating value much beyond cost arbitrage. Under his tutelage, SHI has filed two patents and is recognized widely for its best practices in various areas, the latter, currently featured in Indian Institute of Management (IIM) case studies. SHI also became a CMMI Level 3, PCMM Level 3, and ISO 20000 certified organization. Alok is a widely acclaimed corporate leader in India today. He regularly participates and leads various forums as a keynote speaker and is an author of several books in different genres. Alok has several awards to his credit. He is particularly known in the industry for his people management skills and innovative ideas in improving the productivity of employees through unique people practices. He has been credited with the following industry awards: ¬ Emerging Leader of the Year award 2013 by ¬ Game Changer CEO of the Year 2013 (SHRM) ¬ CIO 100 - The Bold CIOs - 2008 (Reliance Infosolutions) ¬ CIO - Ones to Watch Award 2008 (Reliance Industries) ¬ Extended Manager Award - CIOL 2004 (Tata Teleservices) As an able leader of SHI, Alok got SHI recognized widely in the industry with the following several awards: ¬ CII Award for HR Best Practices in 2014 ¬ Global Excellence in Outsourcing Award - AIOP (Phoenix 2013) ¬ IT Innovation Award (Design & Engineering) - Computer Society of India 2012 ¬ Golden Company of the Year - Economic Times 2011-12 ¬ 7th Employer Branding Awards - World HRD Congress (Mumbai, India) 2013: • ‘Asia’s Best Employer’ Award • ‘Best HR Strategy’ in line with business • HR Leadership Award • Talent Management Award by Bloomberg TV India ¬ Employer Branding Awards - World HRD Congress (Singapore, Asia) 2013: • 7th rank in ‘Asia’s Best Employer’ award • Award for ‘Best HR Strategy’ in line with the business • HR Leadership Award Other recognitions: Alok had served on the distinguished panel of NASSCOM's GIC (Global In-house Centers) National Council members. The council members play a key role in major initiatives of the industry and include the torch bearers of IT industry as panel members. Books and Papers: Alok is an established author, with three books to his credit. Alok’s third and latest book, a novel, “The Spy from Unaula” is a 2015 publication. A handwriting analysis enthusiast, Alok collaborated with his wife Nandani on the book, “Handwriting Speaks” in 2006. “Value Sourcing – Future of IT Outsourcing” was co-authored with Keith Sherwell (currently CIO, Altice USA) and was released in 2013. Alok also researched and published two whitepapers: a. “Creating next generation captives” talks about the best practices that are helping generate higher value from the IT company captives.

You may also like...

1 Response

  1. hemen parekh says:

    No light at the end of the tunnel !

    Times of India ( June 11, 2011 ) reports :

     As per National Sample Survey Organization ( NSSO ) 2007 – 08 survey, the size of the Indian workforce is between 416 and 466 million

     Over 30 million Indians cannot find work despite being in the labor force and another 25 million are officially under-employed

     41.6 % of India’s population earn less than the International Poverty Line of $ 1.25 / day, in purchasing power parity ( PPP ) terms

     In the 11th and 12th Plan, the Planning Commission is expecting the creation of about 116 million jobs which would absorb 85 million increase in the labor force

     But during same period, India’s population will go up by 180 million !

    By the time NSSO 2011-12 report comes out ( hopefully , in 2015 ),

    the tunnel would have grown faster than the speed of light !

    With regards

    Hemen Parekh

    Jobs for All = Peace on Earth

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.