Improve productivity in your IT Organisation

In IT world, time is money. All resources are billed on hourly or daily basis and time not utilized is as good as money wasted. There might have been several surveys around this issue but one thing is sure that focus on improving the productivity of resources has been ignored since long. Outsource vendor working on hourly basis would be more interested in expanding the work to get more billing. On the other hand a fixed cost project would see a huge shift in the approach of work again because money has to be made by saving the time. There are however no fixed method to understand how the productivity can be increased. In most of the long term projects, the teams tend to become less productive unless there is a strong and focused leadership. For short term projects, normally the productivity is higher but there is no guarantee that the cost of the project is the right one. For ensuring that any IT project or organization is adequately productive, the teams should be audited for their work and work content on regular intervals. In many cases it is seen that the jobs which appeared complex initially became routine and easy eventually taking away the need to deploy more and skilled people. Such audit helps in unraveling hidden pockets of unproductive activities which can be eliminated to keep the organization healthy and sustainable. In another method of improving productivity, it is important for adopting automation to manual work as automating processes help reduce time and quality issues. Use of special purpose tools like Clear Case do keep the cost of development lower. Reusing components and libraries are again excellent methods to keep productivity higher. The most important part of keeping productivity higher is ensuring that the requirements of development or support are made very clear and documented. In my experience, more than fifty percent time is wasted in reworks and discussions just because the user requirements and expectations were not clear.

Alok Kumar

Alok Kumar is Managing Partner of SRKay Consulting group, a private equity company, nurturing innovative ventures. Alok also serves on the board of ICCL (Indian Clearing Corporation Limited - A subsidiary of BSE- Bombay Stock Exchange) as an external advisor for technology and information security. Prior to this, Alok had been Managing Director of Sears IT & Management Services India Private Limited (SHI) since its inception in December 2009 and served in the same position till very recently. Having been in senior IT management positions in Fortune 500 companies, Alok has won several national and international awards. Alok is instrumental in planning and setting up SHI and thereafter growing it to a multi-locational thousand-plus people organization. Over the last five years, with his strategic vision, Alok helped SHI grow roots in India, develop and support technology applications and infrastructure across core mainframe, cutting edge e-Commerce and big data technologies. With his unique people-oriented transformational leadership style, Alok turned SHI into one of the most valued investments of Sears, garnering great ROIs, and creating value much beyond cost arbitrage. Under his tutelage, SHI has filed two patents and is recognized widely for its best practices in various areas, the latter, currently featured in Indian Institute of Management (IIM) case studies. SHI also became a CMMI Level 3, PCMM Level 3, and ISO 20000 certified organization. Alok is a widely acclaimed corporate leader in India today. He regularly participates and leads various forums as a keynote speaker and is an author of several books in different genres. Alok has several awards to his credit. He is particularly known in the industry for his people management skills and innovative ideas in improving the productivity of employees through unique people practices. He has been credited with the following industry awards: ¬ Emerging Leader of the Year award 2013 by IndiasGreatest.com ¬ Game Changer CEO of the Year 2013 (SHRM) ¬ CIO 100 - The Bold CIOs - 2008 (Reliance Infosolutions) ¬ CIO - Ones to Watch Award 2008 (Reliance Industries) ¬ Extended Manager Award - CIOL 2004 (Tata Teleservices) As an able leader of SHI, Alok got SHI recognized widely in the industry with the following several awards: ¬ CII Award for HR Best Practices in 2014 ¬ Global Excellence in Outsourcing Award - AIOP (Phoenix 2013) ¬ IT Innovation Award (Design & Engineering) - Computer Society of India 2012 ¬ Golden Company of the Year - Economic Times 2011-12 ¬ 7th Employer Branding Awards - World HRD Congress (Mumbai, India) 2013: • ‘Asia’s Best Employer’ Award • ‘Best HR Strategy’ in line with business • HR Leadership Award • Talent Management Award by Bloomberg TV India ¬ Employer Branding Awards - World HRD Congress (Singapore, Asia) 2013: • 7th rank in ‘Asia’s Best Employer’ award • Award for ‘Best HR Strategy’ in line with the business • HR Leadership Award Other recognitions: Alok had served on the distinguished panel of NASSCOM's GIC (Global In-house Centers) National Council members. The council members play a key role in major initiatives of the industry and include the torch bearers of IT industry as panel members. Books and Papers: Alok is an established author, with three books to his credit. Alok’s third and latest book, a novel, “The Spy from Unaula” is a 2015 publication. A handwriting analysis enthusiast, Alok collaborated with his wife Nandani on the book, “Handwriting Speaks” in 2006. “Value Sourcing – Future of IT Outsourcing” was co-authored with Keith Sherwell (currently CIO, Altice USA) and was released in 2013. Alok also researched and published two whitepapers: a. “Creating next generation captives” talks about the best practices that are helping generate higher value from the IT company captives.

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2 Responses

  1. sharada says:

    productivity can also take factors like the value versus the efforts spend…
    productivity shud also be inclusive of creativity…and when productivity is measured by mere time..it will alienate creativity as well the quality..

  2. Ashutosh Bhutkar says:

    Alok, I am reading and commenting on this post a bit late, but the problem statment is very nicely put up here. It has become very vital to manage resources efficiently to bring and increase the productivity in IT organization. I must say it holds true to all organizations. For every organization productivity will only mean making money out of the time invested by their resources and it becomes crutial to know where one is losing time = money. And AUTOMATION is the only key to reduce time and quality issues. Automation will also assist organizations to craft their processes and keep it dynamic as the markets are changing.

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