Every product has a shelf life. Indian IT has been putting new dates on the expiry of this shelf life by pumping more fresh and more low cost workers.
Indian IT industry which has been primarily in the hands of few big names have had their IT services process perfected to the level where it has reached the point of maximum return. Every quarter these IT majors come out with financial results having 25 to 30% cash profit. Really healthy for the industry where in West, this margin is considered as obscene. These IT majors have made IT industry and the academic institutions providing them with manpower as a “Producers of blue collared workers” of global IT industry instead of those who would keep adding value to the customer by helping them see more business and profit.
It is really rare to find any Indian company coming out with new product and value added processes which can delight the customer. Almost all are just workers who get the customer order and have been trained and programmed to get more orders and keep fulfilling them.
I have been working with a large US business house where we happened to go through the process of working of one such Indian IT major. It was sad to see that the processes adopted by them is “Hook and spread” with a sole motive of making their presence long at the customer’s premise. At no time, even in the most glaring of the cases, the IT provider never highlighted the pitfalls and the obvious issues in long run their work will bring to the customer, with a sole motive of staying put long and keep the image of “just IT workers” instead of innovation and improvement partners.
Cloud computing may shift this benefit enjoyed by these IT companies back to those who invest in creating products and services to benefit customers. It is not difficult to see that the direct customer of Indian IT companies may move back to companies like HP, IBM, Google and likes who as a matter of practice invest heavily in bringing technologies and services to benefit customer profit and sales. Indians so far are just good at doing what they have been asked to do.
It is not wrong to be harsh on the system which have in reality made the Indian IT industry nothing better than “Body shoppers” just fit to keep working in the existing commodity IT market.
I plan to dedicate my blog as a critic to the current IT industry in India and my thoughts on how the trend can be changed unless it is too late. A great article published today can be of interest to readers who agree to my thoughts.